Social Platforms to Support Interactions in Service Systems w/ @prof_lyons Fri. Apr. 15, 2016 3 pm @SMLabTO

KLyonsHeadShotPlease join us on Friday, April 15, 2016 at 3 pm at the Ryerson Social Media Lab for a talk by Dr. Kelly Lyons, Associate Professor in the Faculty of Information at the University of Toronto.


Event: Social Media Lab Speaker Series: “Social Platforms to Support Interactions in Service Systems”
Date: Friday, April 15, 2016
Time: 3:00-4:00 pm
Registration: This event is FREE but seating is limited, please custombutton

Webcast Available: If you are not able to join us in person, you can also join us virtually  via @SMLabTO on the day of the talk.

Location: 10 Dundas Street East, Toronto 10th Floor, Suite 1002


The emerging field of service science is the study of service systems which are defined as configurations of resources (people, information, organizations, and technology) adapting dynamically and connecting internally and externally to other service systems to bring about benefit or value. Compared to manufacturing and commodity-based organizations that produce and sell goods independently of customer inputs, customer input is required to deliver services. This differentiating aspect of service systems is called value co-creation because two entities must interact to create value together, often according to differing perceptions of value. Successful value co-creating interactions require innovative uses of technology to support relationship-building, group interactions, collaborative work processes, and information sharing across organizational and geographic boundaries. In this presentation, I will introduce the concept of service systems and describe several examples of studies involving the use of social platforms for supporting interactions in service systems.


Dr. Kelly Lyons is an Associate Professor in the Faculty of Information at the University of Toronto. Prior to joining the Faculty of Information, she was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS). Her current research interests include service science, social media, and collaborative work. Currently, she is focusing on ways in which social media can support human‐to‐ human interactions in service systems. Kelly has co‐authored a number of papers, served on program committees for conferences, given many keynote and invited presentations, and co‐chaired several workshops. She has been the recipient of NSERC Discovery Grants, an NSERC Collaborative Research and Development Grant with SAP, an NSERC Strategic Partnership Grant, an IBM Smarter Planet Faculty Innovation Grant, has received funding through the GRAND Networks of Centres of Excellence (NCE) and has been the recipient of two NSERC Engage Grants (one with Sciencescape and one with Dell). Kelly holds a cross‐ appointment with the University of Toronto’s Department of Computer Science, is a member of the University of Toronto’s Knowledge Media Design Institute, and is an IBM Faculty Fellow. From 2008 to 2012, she was a Member‐at‐Large of the ACM Council and a member of the Executive Council of ACM‐W. Kelly is very interested in promoting Women in Technology initiatives and has given several presentations to young people and teachers on this topic. More details can be found at:


About the Social Media Lab Speaker Series:

The Social Media Lab Speaker Series bring together scholars, researchers and practitioners to exchange ideas and debate key issues associated with social media and new media research. Held throughout the year, the Ryerson Social Media Lab Speaker Series is open to the public. It’s an opportunity to meet, network, hear and ask questions from fellow researchers and practitioners. Traditionally we invite leading and emerging researchers in the field to discuss theoretical and methodological topics that are of interest to the broader research community. We usually feature 8-10 talks per semester. The talks are typically about forty minutes long followed by twenty minutes of Q&A. For those who cannot join us in person, the lecture are broadcast live over Periscope and posted on YouTube after the event.  We hope you can join us! Space is limited, please RSVP.


We are located at 10 Dundas St East, Toronto, Canada. When you enter 10 Dundas, look for the elevator bank (marked as Office Tower) next to the Starbucks Coffee on the 1st floor. Take the elevator to the 10th floor, our office suite #1002 will be on the right.